Asked Questions

Can I walk into the Laboratory and choose my tests

You can simply walk into our centre during working hours to have our trained personnel attend to you.

How do I register for a test?

You may kindly consult your doctor. You can also book an appointment online by filling our Contact Form.

How long do I have to wait before my blood sample will be taken?

Blood samples are taken on a first come, first serve basis. However, priority are normally given to emergency cases.

Can I eat or drink before tests?

This is dependent upon the type of blood tests ordered. Your physician will inform you if the test(s) require fasting (no eating, drinking, gum chewing, etc.). However, our personnel will advise the necessary protocols before each test and if unsure, your physician will be contacted. You can eat and drink before some blood tests. In other cases, you will be instructed not to eat or drink (other than water) before your test. This is known as a fasting blood test.

Can I take my medications before I take my blood tests?

Please take your medication unless your doctor gives you specific instructions not to do so.

Medication and blood test results

Some medicines can affect the results of a blood test, but this doesn’t necessarily mean that you need to stop taking your medicine.

When will my test be available?

Most test results are ready same day. Availability may vary depending on the type of test. Routine investigation results are generally available within 30mins to 3hrs of collection, depending on the test requested. However, some investigations are more involved and may take some time. In such cases, you will be duly informed by our personnel on when the results will be available.

I have very difficult veins. How can I be sure your collectors can get the sample?

If you have difficult veins or have any concerns about having your sample taken, we encourage you inform our phlebotomist before sample taken. However, our phlebotomists are well trained to take samples from a wide range of patients including those with difficult veins, neonates and children. They are advised to only have two attempts at taking your blood, after which advance methods (Vein finder) and other related measures will be applied.

Can someone pick up my report on my behalf?

Yes, you can send someone to pick up your result, but the person must have been properly introduced to Total Healthcare. He/She must possess an acceptable means of identification and as well produce receipt of the test(s). However, sensitive results may not be released to proxies as the case maybe.

Asked Questions

Where and how can I lodge a complaint?

You can send your complaints to You can also pick and fill a customer complaint form at the client service desk and drop in the suggestion box.

Can I get help to interpret my result?

It is advisable that you contact your Doctor or healthcare professional to interpret the test result.

Is my information kept confidential?

We hold the privacy of all our patients in high esteem. Any information provided to us, including test results and personal information are kept confidential.

Can I get a refund for test not done?

Kindly refer to the refund policy in our patient handbook by clicking the following link – patient handbook.

I have to give a urine/sputum/stool test – how do I do this?

Our Phlebotomist will provide you with Sterile Container and give instructions on how to collect the sample. If you have any difficulty, you should please contact us

What are the instructions for collecting a 24-hour urine specimen?

You’ll find the instructions on the collection container provided.

What is Renal Ultrasound? What are the parts of the body that are involved in it? What are the instructions to be followed before the test?

The Renal Ultrasound test uses sound waves to study the renal system, which includes the kidneys, bladder and uterus. The test involves kidneys, bladder, uterus, abdomen and back. The patient should avoid carbonated drinks, such as sodas and seltzers before the test. The patient must have a full bladder for the test, and should not empty his/her bladder until after the renal ultrasound

What kind of specimen is collected for a drug (toxicology) test?

Urine is the most common specimen type because drugs are cleared out of the bloodstream primarily by the liver and kidneys and eliminated through urine.

What is the procedure for X-Ray Imaging?

No anaesthesia or any special intervention is required during the procedure. A lead shield is placed over you to protect your reproductive organs. You lie on your back underneath the X ray machine, and remain still while the X-ray is taken. You may be asked to shift to other positions for more X-rays. These X-rays may be taken with you standing up or lying down – the X-ray technician will help position you against the film (which looks like a large board) so that the clearest pictures may be obtained. Usually pictures from both a front view and a side view are taken. For cervical spine x -rays (neck X-rays), you will be instructed at times to open your mouth as wide as you can. This is so that your teeth are moved out of the way in some pictures and don’t block the view of the bones that are highest up in your spine. For chest X-rays, you will be asked to take in a deep breath just before each picture is taken. The technician will leave the room or stand behind a screen while he or she controls the X-ray camera. Our technician requires no special intervention during the X-ray test. The image generated from X rays due to differential absorption by bones and tissues is taken on a cassette. You may resume all normal activity after the procedure. The imaging procedure will not last for more than 10 minutes. However it will take the X-ray department between 20 and 40 minutes to develop the pictures from your X-ray. It will take additional time for a doctor to examine the X-ray and to decide how it looks. Typically you can get the results on the same day the X-ray was taken

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